Refund Policy

Refund Policy

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. However, in order to proceed with your order and get you scheduled, you will need to be manually assigned a resume writer during our normal business hours. At this point, a payment attempt will be made using your indicated payment method.

Additionally, this writer and our support team will likely have additional information requirements before we begin your project. The estimated time to completion as indicated on our product pages does not begin until we have received that information and successfully processed payment.

n the vast majority of cases, all email sent during our normal business hours to support@santerreresume.com or orders@santerreresume.com will be replied to within 30 minutes of receipt. Additionally you can call us at 1 (877) 537 - 5374.

For more information visit our Contact Us page.

Order cancellations occur when partial payment is reversed and an order is made null and void. Order cancellations are subject to an administrative fee based on the amount of time your order remained scheduled in our system. Santerre Resume defines scheduled orders as "orders from clients that have a firm completion date. Completion Dates are determined the moment that payment has been processed and all necessary information to proceed (as determined by the resume writer) has been obtained."

Cancellation Fees are billed based on the following schedule:
  • Within 24 hours of being scheduled - $5.00
  • Between 24 and 48 hours of being scheduled - $25.00
  • After 48 hours of being scheduled - $50.00
Other Conditions

Transactions processed through Klarna financing services are not able to be cancelled by Santerre Resume and are subject to all applicable Klarna terms and conditions.

Once initial drafts are sent to the customer, the order no longer qualifies for cancellation and Santerre Resume reserves the right to withhold full payment for services rendered.

Prior to receiving any files, a client's refund request is considered a "cancellation request". Please refer to our Cancellation Policy above regarding terms in those circumstances.

Once Santerre Resume has an email record of sending a resume/cover letter draft to the client, the order is immediately considered non-refundable, and the transaction become final. This is due to the nature of the products and services being offered, and the fact that Santerre Resume has no way to recover services rendered and value provided beginning at that moment.

Other Conditions

Transactions processed through Klarna financing services are deemed non-refundable from the moment of purchase and are subject to all applicable Klarna terms and conditions.

For products and services outside of the scope of resumes and cover letters, all sales are final from the moment of purchase.

Santerre Resume is proud to offer Klarna and PayPal Credit as monthly payment plan options at checkout on purchases of $99 or more. Feel free to consider your options at checkout or explore the links below.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. However, in order to proceed with your order and get you scheduled, you will need to be manually assigned a resume writer during our normal business hours. At this point, a payment attempt will be made using your indicated payment method.

Additionally, this writer and our support team will likely have additional information requirements before we begin your project. The estimated time to completion as indicated on our product pages does not begin until we have received that information and successfully processed payment.

n the vast majority of cases, all email sent during our normal business hours to support@santerreresume.com or orders@santerreresume.com will be replied to within 30 minutes of receipt. Additionally you can call us at 1 (877) 537 - 5374.

For more information visit our Contact Us page.

Order cancellations occur when partial payment is reversed and an order is made null and void. Order cancellations are subject to an administrative fee based on the amount of time your order remained scheduled in our system. Santerre Resume defines scheduled orders as "orders from clients that have a firm completion date. Completion Dates are determined the moment that payment has been processed and all necessary information to proceed (as determined by the resume writer) has been obtained."

Cancellation Fees are billed based on the following schedule:
  • Within 24 hours of being scheduled - $5.00
  • Between 24 and 48 hours of being scheduled - $25.00
  • After 48 hours of being scheduled - $50.00
Other Conditions

Transactions processed through Klarna financing services are not able to be cancelled by Santerre Resume and are subject to all applicable Klarna terms and conditions.

Once initial drafts are sent to the customer, the order no longer qualifies for cancellation and Santerre Resume reserves the right to withhold full payment for services rendered.

Prior to receiving any files, a client's refund request is considered a "cancellation request". Please refer to our Cancellation Policy above regarding terms in those circumstances.

Once Santerre Resume has an email record of sending a resume/cover letter draft to the client, the order is immediately considered non-refundable, and the transaction become final. This is due to the nature of the products and services being offered, and the fact that Santerre Resume has no way to recover services rendered and value provided beginning at that moment.

Other Conditions

Transactions processed through Klarna financing services are deemed non-refundable from the moment of purchase and are subject to all applicable Klarna terms and conditions.

For products and services outside of the scope of resumes and cover letters, all sales are final from the moment of purchase.

Santerre Resume is proud to offer Klarna and PayPal Credit as monthly payment plan options at checkout on purchases of $99 or more. Feel free to consider your options at checkout or explore the links below.